Question 1

什么是 Radical Storage？它是如何运作的？

Accepted Answer

Radical Storage 是一个全球行李寄存网络，在全球拥有 20,000+ 个经过认证的寄存点。我们为您对接值得信赖的当地商家（酒店、商店、储物柜、餐厅），您可以在那里安全地寄存行李。只需几秒钟即可在线预订，寄存好行李后，您就能轻松享受无负担的一天。

Question 2

Radical Storage 的合作伙伴都是什么样的场所？

Accepted Answer

我们的合作伙伴均是经过精心筛选的本地企业（酒店、商店、储物柜），它们均符合严格的安全和服务标准。每个地点都经过验证，并定期进行质量检查。

Question 3

我的物品安全吗？

Accepted Answer

是的，让您高枕无忧是我们的首要任务。所有门店均经过严格审核，并定期进行复查。每件包袋均享有 €3000 保修服务，并提供全天候客户服务支持。

Question 4

Radical Storage 可以存放哪些物品？

Accepted Answer

您可以寄存行李箱、背包、手提包，甚至婴儿车、自行车或运动器材等体积较大的物品。如需寄存特殊物品，请联系我们的客服团队进行确认。

Question 5

我的行李可以在Radical Storage寄存多长时间？

Accepted Answer

您可以按我们的日费率将行李寄存几小时或几天。如需长期寄存（超过一周），请联系我们的客服团队寻求帮助。

Question 6

保修是如何运作的？

Accepted Answer

每件行李的最高赔付额度为 €3000，涵盖损坏、被盗或丢失等情况。若发生意外，我们的全天候客服团队将全程指导您处理相关事宜，以尽快解决问题。

Question 7

What are the operating hours of Radical Storage locations?

Accepted Answer

Hours vary by partner. You can check each location's opening and closing times on its page before booking to make sure they fit your schedule.

Question 8

是否有尺寸或重量限制？

Accepted Answer

没有尺寸限制！无论是背包、冲浪板还是自行车，我们都能为您提供存放空间。

Question 9

How much does luggage storage cost?

Accepted Answer

Prices start from €0.90/day, depending on bag size. A €1.99 fee per bag is added at checkout to cover the €3000 Guarantee and 24/7 support.

Question 10

How do I find a Radical Storage location near me?

Accepted Answer

Use the search bar on our website or app, enter your destination or allow location access to see nearby storage options instantly.

Question 11

为什么预订前不显示确切地址？

Accepted Answer

出于安全考虑，并确保所有客户都能获得顺畅的体验，我们不会公开显示合作伙伴的确切地址。这样可以防止未经授权的投递，并确保只处理已确认的预订。

Question 12

Does the price vary depending on luggage size?

Accepted Answer

Yes, prices vary by item size. We offer different rates for small bags, standard luggage, and large or bulky items like bikes or strollers. Exact pricing is shown during booking.

Question 13

What if I need to store an item for a very short period (e.g., an hour)?

Accepted Answer

Radical Storage operates on a daily rate system (from 00:00 to 23:59), rather than hourly. This often provides better value, as you are not charged extra for every passing hour. The full daily rate applies even for short-term storage within the same day.

Question 14

Can I trust Radical Storage?

Accepted Answer

Absolutely! All partner locations are verified for safety and quality. You can also check user reviews on each location's page — our partners include trusted shops, hotels, restaurants, and lockers.

Question 15

如果我必须留下一个大行李箱和一个手提包，是否必须预订两件行李？

Accepted Answer

是的，每件行李，无论大小（如行李箱、手提包、背包），都需要单独预订。未预订的物品不能存放。

Question 16

我预订了服务，但我不再需要了。我可以要求退款吗？

Accepted Answer

可以！如果您改变主意，可以在办理入住手续前一小时内免费取消。

Question 17

I didn't receive any confirmation email. Where can I find information about my booking?

Accepted Answer

If you haven't received a confirmation email, all your booking details are accessible on your 'Booking Details Page'. You can find this page by logging into radicalstorage.com or through the Radical Storage App.

Question 18

After the booking, can I add additional bags/days?

Accepted Answer

Yes, you can easily add additional bags or extend your storage duration. Simply navigate to the 'Active Orders' section on our website or app, where you will find options to modify your booking.

Question 19

Do I need to book in advance?

Accepted Answer

Yes, online booking is required. It takes seconds and gives you instant confirmation, directions, and full coverage: €3000 guarantee and 24/7 support.

Question 20

我可以修改我的预订吗？

Accepted Answer

是的。在还车之前，您可以随时直接通过确认邮件或联系客户支持来修改预订。

Question 21

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, as well as other popular online payment methods, which will be displayed during the checkout process.

Question 22

Hourly or daily rates?

Accepted Answer

Rates are calculated on a daily basis (from 00:00 to 23:59). If your pick-up extends past midnight, an additional day's charge will apply.

Question 23

我可以取消并获得退款吗？

Accepted Answer

是的。您可以在预定入住时间之前随时免费取消预订，并获得全额退款。

Question 24

如果我送孩子或接孩子时提前或迟到了怎么办？

Accepted Answer

轻微的延误没关系，我们的合作伙伴很通融。但是，如果严重迟到——尤其是取车时——该网点可能会收取额外费用。为了让您更安心，预订时请选择“灵活时段”选项。

Question 25

When will I receive the exact address of the partner?

Accepted Answer

The exact address of your chosen location will be provided in your confirmation email immediately after your booking is successfully completed.

Question 26

What can I do if my QR code does not work?

Accepted Answer

If your QR code is not working, simply provide your partner with the order number found in your confirmation email. They will be able to process your drop-off or pick-up using this information.

Question 27

我可以选择弹性时间吗？

Accepted Answer

是的，我们为入住和退房时间提供一定的灵活性。但是，请务必查看您所选择的 Radical Storage 位置的具体开放和关闭时间，以免造成任何不便。

Question 28

如果我有此处未涉及的问题或疑问，该与谁联系？

Accepted Answer

如果您有其他疑问或遇到任何问题，请访问我们的 "帮助中心 "或直接通过 support@radicalstorage.com 联系我们的客户支持团队。我们将竭诚为您服务。

常见问题

是否发现店铺关门了，或是需要帮助？