Frequently asked questions

Users cannot see any address on the website due to security reasons and to prevent Angels from receiving unexpected or unregistered customers from Radical.
Once the booking process has been completed, you will receive an email with the address of our partner.
Online booking and payment are mandatory. Radical points do not accept luggage without online booking.
No, we set a fixed price. There will be no additional cost if your suitcase is heavier or larger than usual.
Rates are calculated daily (from 00.00 to 23.59). If you decide to pick up your bags after midnight you will have to pay an extra day.
Of course, you can! Our service has been used and appreciated by over 300,000 customers worldwide. Each Radical Angel has an own webpage where you can check user rating. Our partners have been carefully verified by our staff in order to guarantee a safe service and a great local experience. Angels can be restaurants, groceries, hotels, bike rental and much more! Furthermore, payment is secure. You have two options: you can use a credit card or your Paypal account.
Yes, if you arrive a little late for check-in or check-out it will not be a problem. Always remember to check carefully the opening and closing times of the chosen luggage storage.
Yes, any baggage, regardless of size, must be included in the online booking. The deposit will not take in any extra luggage that was not booked online.
Yes, each piece of luggage is covered by a 500€ guarantee, no matter what country you find yourself in.
No, there are no limits, even very large and very heavy luggage can be stored, we also accept bags for bicycles.