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Privacy Notice

EX ART. 13 of the eu regulation 2016/679

This Privacy Notice is provided in accordance with the rules on the protection of individuals and the processing of their personal data under the EU Regulation 2016/679 (hereinafter referred to as the "Regulation") and Lean Team S.r.l. [Ltd.] in its capacity as the Data Controller, intends to inform you about the processing of your data through the Radical Storage website.


1. DEFINITIONS

Below, the definitions of some of the terms used in this Notice are provided, in order to facilitate the understanding of this Notice:

  • - Processing: it is any operation, or set of operations, carried out with or without the aid of automated processes and applied to personal data, or sets of personal data, such as collection, registration, organization, structuring, preservation, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or by making it available in any other form, comparison or interconnection, limitation, erasure or destruction.
  • - Personal Data or Data: any information about an identified or identifiable physical person ("Interested Party"); the identifiable individual can be identified, directly or indirectly, with particular reference to a personal identifier such as name, identification number, location data, an online identifier or one or more characteristic of his physical, physiological, genetic, psychological, economic, cultural or social identity. 
  • - Controller: Lean Team S.r.l. [Ltd.] which determines the purpose and means of processing the Data of the Interested Party.
  • - Supervisor: is the person or legal entity, public authority, service or other body that process Data on behalf of the Controller.
  • - Interested Party: The subject to which the Data, used by the chat bot assistance system of the Radical Storage site, refers to.


2. TYPE OF PROCESSED DATA

Data can only be collected and processed by the Data Controller for the purposes described below. 

Lean Team does not process data that is not strictly necessary for the following purposes related to the chat bot service.

The Controller may process the following Data categories: personal contact data (user's IP address, user's phone number provided by him or herself), Personal Data voluntarily provided during the conversation with chat bot, conversation history, browsing preferences related to the content expressed by the chat bot, and the opening of links present in the system.

The data is collected directly from the interested party at the time of activation of the conversation with the chat bot.


3. THE PURPOSE AND LEGAL BASIS OF THE DATA PROCESSING

The data is collected and processed, in accordance with the requirements of the Regulation.

The data is processed in order to:

a) Provide assistance to the user through the chat bot system and fulfill the advanced requests of individuals who contact Lean Team directly through the Radical Storage website;

b) Collect anonymous and aggregated statistical information about the use of the chat bot system, clicks made on the hyperlinks contained within the dialog boxes, understand from which IP address the user logs in or what type of browser is used.

The processing of the Data for the purposes referred to in letter (a) above takes place on the basis of the Controller's legitimate interest in processing requests and providing the necessary information to the interested users. The legal basis for the purpose referred to in letter b) is the consent of the interested party. These processing activities are carried out through the Navigation Tracking Cookie.


4. PROVISION OF PERSONAL DATA AND LEGAL BASIS

The provision of data for the purposes of section 3 sub-section (a) is necessary in order to fulfill requests. Failure to provide the data could make it impossible to provide the required service. For the purposes mentioned in section 3 sub-section b), processing is optional. Failure to provide data does not affect support via chat bots.


5. PROCESSING METHODS APPLIED TO PERSONAL DATA

Personal data is processed through computer, telematic and manual tools, with logic closely related to the purposes and, in any case, in such a way to ensure the protection, confidentiality and security of the Data.


6. STORAGE PERIOD APPLICABLE TO PERSONAL DATA

The Data is stored by the Controller, which can also store it through third parties which have been notified pursuant to sections 7 and 8 below, for the time necessary to fulfill the above purposes. After the purposes of processing are exhausted, the data will be deleted. Cookies related to chats are deleted within a week; the cookies used to identify the user id are deleted within a year.


7. ANY TRANSFER OF PERSONAL DATA ABROAD

Data management and storage takes place on paper archives and in the servers owned by the Controller’s and/or third-party companies named as Supervisors. The servers in which the above data is stored are located in Italy and within the European Union. Personal Data is not transferred outside the European Union. 

In any case, it is understood that the Controller, if necessary, will have the right to move the location of archives and servers in Italy and/or the European Union and/or non-EU countries. In this case, the Controller already ensures that the transfer of data outside the European Union will take place in accordance with the applicable legal provisions by entering into, if necessary, agreements that guarantee an adequate level of protection and/or by adopting the standard contractual clauses provided by the European Commission.


8. CATEGORIES OF SUBJECTS TO WHOM DATA CAN BE COMMUNICATED

In order to carry out certain of the activities related to the processing of your personal data, Lean Team may provide your data to external companies or third-party trusted entities. These companies collaborate directly with the Controller and they operate independently as separate data processing "controllers." 

These include:  

  • - Companies that carry out data acquisition, registration and processing services; 
  • - Intercom.com that provides the virtual support service through the platform. 

Individuals (employees and agents of the Company) who are authorized to operate by the Controller exclusively within the processing scope they are authorized in, may get access to your data.


9. RIGHTS OF THE INTERESTED PARTY

Pursuant to the Regulations, the Interested Party has the right to access his or her own Data, in particular: to obtain at any time confirmation of the existence or not of the same; to know the contents, origin and geographical location where it is stored; and to ask for a copy.

Furthermore, the Interested Party has the right to verify the accuracy of his or her Data, or request its integration, update, adjustment, limitation of treatment, cancellation, transformation into anonymous data or blocking of data processed in violation of the law, and to oppose its processing in any case. In addition, the Interested Party has the right to request the portability of the data and to complain to the supervisory authority.


10. HOW TO EXERCISE RIGHTS

In order to exercise the rights referred to in Section 9, you may contact the Controller at the e-mail address: privacy@radicalstorage.com.  

The Controller will have up to 30 days to reply to the Interested Party; this period can be extended for up to two months in particularly complex cases. In these cases, the Controller will provide at least an update communication to the interested party within the 30-day period. In principle, exercising one’s rights is free; however, the Controller reserves the right to ask for a contribution in case of clearly unfounded or excessive requests (even repetitive), even in light of the indications that should be provided by the Privacy Protection Authority.


11. COMPLAINT TO THE PRIVACY PROTECTION AUTHORITY

The Interested Party can submit a complaint to the Privacy Protection Authority, which can be contacted through the website https://www.garanteprivacy.it/.