Question 1

What kind of places are Radical Storage partners in Kitchener?

Accepted Answer

Our partners are carefully selected local businesses (hotels, shops, lockers) that meet strict safety and service standards. Each location is verified and regularly checked for quality.

Question 2

Is it safe to store luggage in Kitchener?

Accepted Answer

Yes, your peace of mind is our priority. All locations are carefully vetted and regularly rechecked. Every bag is covered by a CAD$4820 warranty and supported by 24/7 customer service.

Question 3

How much does it cost to store luggage in Kitchener?

Accepted Answer

Prices start from CAD$6/day, depending on bag size. A CAD$3.20 fee per bag is added at checkout to cover the CAD$4820 Guarantee and 24/7 support.

Question 4

How does the guarantee work?

Accepted Answer

Each bag is covered up to CAD$4820 against damage, theft, or loss. If something goes wrong, our 24/7 support team will guide you through the process to resolve the issue as quickly as possible.

Question 5

Are there size or weight limits?

Accepted Answer

No size limits! Store anything from backpacks to surfboards or bikes, we've got space for it all.

Question 6

Can I modify my booking?

Accepted Answer

Yes. You can edit your reservation anytime up to drop-off, directly from your confirmation email or by contacting customer support.

Question 7

Can I cancel and get a refund?

Accepted Answer

Yes. You may cancel your booking free of charge at any time before the scheduled check-in time and receive a full refund.

Question 8

What if I'm early or late for drop-off or pickup?

Accepted Answer

Minor delays are fine, our partners are flexible. However, significant lateness, especially for pickup, may result in extra fees charged by the location. For peace of mind, choose the 'Flexible hours' option when booking.

Kitchener

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